Course Objective

Measuring performance regards on the Facility Management (FM) service delivery, quality and timely is varied with the asset/property characteristics. An FM professional shall able to prioritize the Key Performance Indicators for his/her respective industries. Reviewing and benchmarking methods could improve the FM operations in terms of cost and time efficiency, as well as gain synergy effect to the organization core business and reputation.

What is Performance Measurement?

Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component.

Measuring Performance of FM

FM Performance is designating the success of the organization in managing assets and property. Other than operational  and maintenance efficiency,  strategical value is another vital performance to increase an organization worth and reputation especially in industries such as hotel, plant and  commercial building.